The best idea is to assign clear responsibility for change. Senior lecturer jaana hakli, saimaa university of applied sciences there are three aims of the research. Theoretical debates around the issue have not matured yet. Approaches to management by scientific school and administrative school of thought. On average, an effective mentorship program can increase the representation of black, hispanic, and asian. Managing diversity in multinational organizations swedish and thai context tanavut pongpayaklert woraphan atikomtrirat 2 on the other hand, there are recognized costs associated with managing diversity poorly. Managing cultural diversity in human resource management. This school of thought is actually divided into two different approachesthe scientific school and the administrative school. First, firms that hire diversity managers or appoint task forces are assigning. To address a critical need of workforce diversity in the hospitality industry, this study. That is why the worlds most innovative businesses, cities and economies are the most diverse. Best practices include effective use ofexecutive diversity councils,mentoring and sponsorship programsandemployee resource groupsto achieve desired results in recruitment, retention and. These challenges can be mitigated if an organization makes a concerted effort to encourage a more heterogeneous environment through promoting a culture of tolerance, open communication and creating conflict management strategies to address issues that. Procedia social and behavioral sciences 58 2012 624 a 633 18770428 2012 published by elsevier ltd.
This illustration is complemented by case studies that provide insights into actual german diversity management practice. Prejudice is eliminated by developing high performance teams. Wu offers a unique perspective on how changing ideas of racial identity will affect race relations in the twentyfirst century. Researcher, consultant and diversity pioneer 26 diversity at deutsche bank. We have analysed the diversity management journey of hp from the beginning till now giving particular focus on diversity dimensions and strategies. Your workforce, your customers, and your markets are increasingly diverse. True diversity is ensuring diversity of thought at all levels of the organization. Diversity is a commitment to recognizing and appreciating the variety of characteristics that make individuals unique in an atmosphere that promotes and celebrates individual and collective achievement. Challenges exist in guiding a population that differs in personalities and cultures, but. Jan 07, 20 diversity management has a brand image problem that must be corrected quickly. Further, diversity management can create a competitive advantage in areas such as recruitment, retention, marketing, problem solving, and resource acquisition e. Stephen butler, cochair of the businesshigher education forum, believes diversity is an invaluable competitive asset robinson 2002. Workplace diversity definition diversity management. In august 2012, a team of researchers at the credit suisse research institute issued a report in which they examined 2,360 companies globally from 2005 to 2011, looking for a relationship between gender diversity on corporate management boards and financial performance.
The eplus bilingual approach to reaching turkish customers 22 speaking of diversity. Insights from scholarship about the national urban fellows national urban fellows seeks to inspire excellence and diversity in public service leadership. It includes positive and negative influences of diversity management and the theoretical. Cultural diversity acknowledges the existence of broad cultural groups within indian culture. The variety of experiences and perspective which arise from differences in race, culture, religion, mental or. In this article, well dive into what diversity management is, why. Various approaches to management your article library. Managing diversity in the workplace presents a set of unique challenges for hr professionals. No longer can we have a racial caste in command of the force. I feel very honoured that you showed me such confidence. Pdf managing workforce diversity through hr practices. These theorists laid certain principles for managing an organization.
It is your job to make the most of the diversity present in your company. Dec 16, 2015 welcome the most successful companies in the world place diversity high on their priority list. For a full examination of managing diversity in the workplace, it is necessary to use an interdisciplinary perspective. In recent years, diversity is increasingly perceived as an important issue in the context of business management. By analyzing economic, sociological, managerial, and educational perspectives, we can integrate an approach that most effectively investigates how diversity. A read is counted each time someone views a publication summary such as the title, abstract, and list of authors, clicks on a figure, or views or downloads the fulltext. In some organizations, diversity is strictly focused upon race, gender, religion, and disability status. Diversity management has a good impact on businesses, but it is in no use if the organisations dont conduct diversity in the right way. Effect of workforce diversity management on employee. On the other hand, diversity management is the act of building and managing a diverse team. First things first, lets differentiate between diversity management and a diverse management team.
This book provides an introduction to the theory and practice of managing diversity and equal employment opportunities or eeo. Advantages and disadvantages of diversity management. Founded in 1969 to counter the underrepresentation of people of color and women. A managers guide to solving problems and turning diversity into a competitive advantage esty, katharine, griffin, richard, hirsch, marcie schorr on.
Managing diversity at the workplace management study guide. In this section we will discuss various models that explain diversity. Managing diversity is a key component of effective people management in the workplace black enterprise 2001. Management tools in a diverse workforce should be used to educate everyone about diversity and its issues, including laws and regulations. Study 19 terms management diversity vocabulary flashcards. Primarily, this paper aims to make the concept of diversity management wellknown and useful in the managerial practices. Diversity management, 7 best practices in diversity management. Within organizations, the management of diversity is a process of creating and maintaining a discrimination free workplace. Diversity management, challenges and opportunities in. It is not an affirmative action programme with crazy quotas. To reduce bias and increase diversity, organizations are relying on the same programs theyve been using since the 1960s.
One of the main aspects investigated is the concepts relevance for practice and the previous dissemination of diversity management in germanbased companies. Esty et al made the general definition of diversity in 1995 in which the definition of. Thank you all for not only your time, but also for your courage to share, at times very painful, experiences, with me. While we have an extensive diversity effort in global equity, it is primarily through the fund of funds structure. Current challenges in management boundless management. Management of a diverse population is another significant challenge black. Hiring a diverse staff for your business creates a workforce that possesses a wide range of skills, talents and ideas. If you continue browsing the site, you agree to the use of cookies on this website. The process of diversity management can be arduous and not every company will move forward at the same. In terms of business cases, it is very important that diversity management gets integrated with hr policies and practices.
Cultural layers an individuals cultural experience is a dynamic process influenced by diverse factors, which vary in nature and shift according to. Managing diversity is a relatively new domain within hrm. This study contributes to the existent research by synthesizing the theories of cultural values and diversity management perspectives and finding correlations between them. However, this relationship has not been carefree, and a number of companies have reported problems with or outright failure of their diversity management approaches christian, porter and. Diversity management, a part of human resource management, involves the recognition, effective deployment and harmonisation of individual employee idiosyncrasies.
The manual gives an overview of the subject, offers a. Diversity management is a process intended to create and maintain a positive work environment where the similarities and differences of individuals. A case study of managing diversity in the united states of america eddy m. Diversity in the workplace is a reality in most businesses and organizations. Cultural layers an individuals cultural experience is a dynamic process influenced by diverse factors, which vary in nature and shift according to time and context.
These were tested by hand of qualitative data analysis in the respective countries. The term diversity management indicates the implementation of strategies or policies to knit a network of varied individuals together into a dynamic work force. When organizations do not manage diversity well, there is an increased likelihood of turnover and absenteeism among minority groups. Managing diversity focuses on maximizing the ability of all employees to contribute to organizational goals. Definition of diversity management according to military leadership and diversity commission mldc definition of diversity management.
Diversity management in the workplace article pdf available in acta universitatis agriculturae et silviculturae mendelianae brunensis 643. The practice of addressing and supporting multiple lifestyles and personal characteristics within a defined group. Enduring systems comprise a broad variety of agents, which behave and respond to external stimuli in varying ways. Be realistic when it comes to goal setting, its important to involve everyone in the company who has a responsibility for diversity from the ceo on down. Diversity management in africa united nations economic. Affirmative action emphasizes legal necessity and social responsibility. Diversity jackson 1992 human resource management wiley. They cannot be named, but without their input this book would not exist.
Diversity in the corporate setting international journal of business. Proceedings of the 9th international management conference management and innovation for competitive advantage, november 5 th6, 2015, bucharest, romania diversity managements stakeholders and stakeholders management. Feb 08, 20 diversity management strategies in top mncs in india slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Managing diversity refers to a range of management and leadership practices that aim to value diversity in the workforce and help an organisation be more successful. By group 5 bill gates managing diversity at workplace 2. The business case for diversity management acca global. Aluko, olabisi onabanjo university, nigeria abstract. Therefore, diversity management is not the sole domain of the hr function in the organization as has been the case with affirmative or positive. Frank dobbin is a professor of sociology at harvard university. Affirmative action focuses on specific groups because of historical discrimination, such as people of color and women.
Make your goal be not simply a diverse workforce, but equal opportunity for. Firms have long relied on diversity training to reduce bias on the job, hiring tests and. Abstract the success of any initiative within an organization depends to a large extent on the support given. Sep 18, 2017 evidence for the benefits of diversity can be found well beyond the u. The concept of diversity is based on individual acceptance and respect. Successful diversity management helps managers to maximise employees knowledge and expertise to better achieve organisational objectives allen et al. Management activities includes educating the group and providing support for the acceptance of and respect for various racial, cultural, societal, geographic, economic and political backgrounds. Diversity management is outdated and demands a new.
Yet the evidence for the organisational outcomes of achieving workforce diversity is mixed, demonstrating both positive and negative consequences. Successful strategies link diversity progress directly to business results. Having a diverse work force promotes creativity and innovation and allows you to reach a more. Many believe that the word diversity itself carries with it a negative connotation that makes people feel. When i asked gerstner what had driven the success of the task forces, he said, we made diversity a. Issues and challenges harold andrew patrick 1 and vincent raj kumar2 abstract diversity management is a process intended to create and maintain a positive work environment where the similarities and differences of individuals are valued. If organizations strive to improve their competitive advantage in the market, then they must learn how to successfully manage a diverse workforce. To promote individual and organizational success, you must welcome diversity and manage it. Cultural layers an individuals cultural experience is a dynamic process. The pestel framework highlights six critical factors for management to consider when approaching the general business environment. Diversity management is the strategy of using best practices with proven results to find and create a diverse and inclusive workplace. Diversity management benefits employees by creating a fair and safe environment where everyone has the access to opportunities and challenges. It is an understanding that individuals are unique and different.
Hence, workforce diversity is the biggest challenge and at the same times the biggest opportunity for the 21st century managers. Abstract diversity has been an important part of life, and it can be a unique opportunity, as business globalized and the world gets more and more connected. By chris kilbourne jul 14, 2010 special topics in safety management. Du bois, cornel west, and others who confronted the color line of the twentieth century, journalist, scholar, and activist frank h. Management being a social discipline deals with the behavior of people and human insight. Diversity management in germanbased business organisations. Benefits, challenges, and the required managerial tools 2 advantages. According to research compiled by frank dobbin and alexandra kalev, mentoring programs particularly those that actively match participants across genders, races, and ages can greatly improve workplace and managerial diversity. Some of these efforts make matters worse, not better. Diversity management, challenges and opportunities in multicultural organizations patrick a.
In europe diversity management is still a young discipline. I n the fall of 1996 a tape of texaco executives joking. However, building an inclusive diverse culture is a difficult task that. This case study examines in detail the diversity management practices of. Nrcs diversity management strategy is based on a commitment from managers, supervisors, and employees at the individual, group, and organizational levels. The creation of an equitable and inclusive environment that enhances the contribution of all members to fulfill the organizations mission. Politics play a role in business, as there is a balance between free markets and systems of control. The most important issue is always human dignity and total quality respect. Introduction to diversity and diversity management duration. Affirmative action programs focus on minorities and women, and seem to offer little for white males.
This article discusses how to manage diverse teams and to ensure that diversity is actualized in practice as. Purpose the purpose of this paper is to investigate the relationship between diversity management i. The reader will find in section 1 an introduction to diversity management as a discipline. Diversity is in, much to the dismay of defenders of the past, the likes of arthur m. Principles of human resource management scott snell professor of business administration, university of virginia professor emeritus of management, arizona state university southwestern cengage learningaustralia brazil japan korea mexico singapore spain united kingdom united states. Diversity in the corporate setting ali algahtani edgewood college 1255 deming way, madison, wi 53717, usa.
Scribd is the worlds largest social reading and publishing site. Managing diversity at the workplace the previous articles in this module discussed the ways and means of attracting diversity and how to recruit diverse teams. The boston consulting group, a management consulting firm, takes an approach to diversity that borrows from ecology. Faculty of health sciences, durban university of technology kev words abstract. Diversity of the board will be one of the three main engagement issues for the 2011 and 2012 proxy season. From landscapes to genes 88th annual meeting of the northwest scientific association march 29 april 1, 2017 southern oregon university, ashland, or. Managing cultural diversity in human resource management, 72 pages, 2 appendices saimaa university of applied sciences, imatra faculty of business and culture degree programme in tourism bachelor.
323 1498 30 770 867 99 4 255 520 1031 285 1436 66 685 1353 766 670 1399 538 125 364 1438 137 1175 1502 1457 1587 722 1082 1182 954 340 1092 815 1276 358 593 148 1273 53